Everzon is an authorized agent of all brands and can guarantee all products from factories. Our aim of management: Original assembled real product, quality guarantee, deliver on time, preference price. Please check the package and all items carefully and test them to make sure whether they can work well after receiving the goods. However, sometimes the products you receive might not perform as expected upon delivery or after time for reasons beyond our control. In such cases, please do not hesitate to contact us and we will be responsible for you.
Returns & Exchange Policy
1. We accept sending the item back to us that have not been opened or used within 15 days of original purchase. Refunds are issued after we well receive the item. Please note that the returned package might have clearance risks and related fees when it arrives in our warehouse. In this case, we will have to deduct the fees from the refund. Hope you can understand.
2. For safety and sanitary purposes, we will not accept returns on the following items: opened or used, and therefore Non-returnable: e-juice, open cartridges, replacement coils, drip tips, replacement glasses, atomizers, rechargeable batteries, and clearance products.
3. If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund. For unopened or unused items, buyers are responsible for return shipping costs.
*Artificial damage and problems caused by misuse are not covered by warranty.
*Any hardware cracking, modification is at your own risk, it will void the warranty.
Q: How to declare the return package?
Please never declare as “electronic cigarette”,” e-cig”, it will be better to use unrelated names, for example, "gifts" "toy gifts" "metal accessories" etc.
Please mark the value lower than $20 to make sure that shipment will go through China customs smoothly.
If your items are broken unfortunately, In order to save your shipping fee, there is no need for you to send these defects back, please contact us via Online chat or Email (firstname.lastname@example.org) ASAP! But the following information needs to be provided when asking for replacements:
1) Order number/date:
2) Product name and quantity:
3) Serial number and warranty code(With picture):
4) Defective description:
5) Defective Video or pictures:
* Video/Video link or picture must be straight to the point and show the problem clearly
* Serial Number is a must
(You also need to send us a picture of the S/N number, and security number. See the picture below for reference)
Q: When will I receive a replacement?
Once manufacturer confirms the problem, we will apply replacement to you asap.
Please send to our customer service team: email@example.com.Sometimes when the replacement is not available, we will ship your order first and leave the replacement sent to you with your next order.
3 Months Warranty
All items come with 3-month warranty. Warranty period is calculated from the day when the order is delivered.
Missing items from package
If there is any item missing in the package, we advise to check the order shipment confirmation message and contact our customer service through firstname.lastname@example.org within 48 hours:
1. Provide your order number and missing item name ( SKU number )
2. Provide the real weight of your package
3. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received
4. If possible, please send us" Unpacking video"
*Once we confirm the problem, we will resend the missing item/accessory for free within the warranty period.
*Alternatively we can arrange a refund of the missing item for you.