EVERZON Frequently Asked Questions
When the pre-order will be shipped out?
We can't 100% guarantee the actual arrival date of pre-orders because they may be delayed due to materials or other reasons, in other words, it's common for pre-ordered products to be delivered later than expected. ETA please refer to the product description page , pre-orders will be shipped out within 48 after we're in stock
Is it possible to change or cancel a pre-order?
Yes! If you need to change the color or cancel your order, please contact email:firstname.lastname@example.org
We can only cancel orders that haven't been shipped out. Orders will no longer be able to be canceled and refunded after shipment.
Can I add other items to the order that I just placed?
You need to contact us to add products before shipping, you can also reorder and contact us to cancel your original order
Can I change my shipping address after placing an order?
You need to contact us to change the address before shipping
PS: Japanese customers need to fill in the English address to place an order, the detailed address cannot be a pure number
Chinese customers need to fill in the Chinese address to place an order
Don't forget to fill in your phone number
We are using PayPal, and Payssion to handle payments.
How do I cancel my order?
Please contact us by email or chat online before the package ship out, and we will cancel your order and sent you a confirmation email, the refund will be returned to you within 2 days
When will out-of-stock products be shipped?
You can contact us for approximate arrival time, Generally speaking, out-of-stock products will be restocked within 2 ~ 5 weeks and shipped out within 24 hours after the products are available